The Pineapple Room TT

Privacy Policy

Effective Date: 26/06/2026
Last Updated: 26/06/2026
Event / Website: Lucid Dream / pineappleroomtt.com
Promoter / Event Organiser: Caribbean Flixxx
Ticketing and Payment Technology Provider: Sun Tixx

 

Introduction

This Privacy Policy explains how personal information is collected, used, disclosed, processed, stored, and protected when you visit this event website, purchase tickets, make a payment, register for updates, submit information, or interact with any ticketing, checkout, payment, access-control, or customer-support features connected to this event.

This event website may be operated by the event promoter, organiser, venue, agency, or brand identified on the site. Ticketing, checkout, payment technology, payment links, hosted payment pages, order confirmation, ticket delivery, and related transaction support may be provided by Sun Tixx.

For the purposes of this Privacy Policy:

  • “Event” means Lucid Dreams.
  • “Promoter” or “Organiser” means Caribbean Flixx.
  • “Sun Tixx” means the ticketing, payment, checkout, event commerce, and/or access-control technology provider supporting this event.
  • “You” means the customer, ticket purchaser, attendee, website visitor, registrant, or person using the event website or checkout.

 

By using this website, purchasing a ticket, submitting information, or completing a payment, you agree to the collection and use of information as described in this Privacy Policy.

 

Who Collects and Uses Your Information

Depending on the function being used, your information may be collected or used by:

  • The Promoter or Organiser;
  • Sun Tixx;
  • Payment processors, acquiring banks, gateways, fraud-prevention providers, or card networks;
  • Ticket scanning, access-control, email, SMS, hosting, analytics, or customer-support providers;
  • Authorised event staff, venue staff, box office staff, production staff, security staff, or support teams.

 

The Promoter is responsible for the event itself, including event production, venue arrangements, featured talent, schedules, event policies, access rules, and refund decisions.

Sun Tixx provides technology and transaction support and may process information to support ticket sales, payments, confirmations, refunds, voids, disputes, fraud prevention, reconciliation, reporting, and event access.

 

Information We May Collect

We may collect personal information that you provide directly, including:

  • Full name;
  • Email address;
  • Phone number;
  • Billing details;
  • Ticket holder details;
  • Attendee details;
  • Order details;
  • Event preferences;
  • Promo code or discount information;
  • Customer-support messages;
  • Refund or dispute requests;
  • Identification details, where required for event access, age verification, accreditation, security, or legal compliance;
  • Any other information submitted through forms, checkout pages, payment links, or support channels.

 

We may also collect transaction and payment-related information, including:

  • Order number;
  • Ticket type;
  • Payment amount;
  • Currency;
  • Payment status;
  • Refund status;
  • Void status;
  • Dispute or chargeback status;
  • Card brand;
  • Last four digits of the payment card, where provided by the processor;
  • Authorisation code;
  • Processor reference;
  • Payment gateway reference;
  • Risk or fraud-screening result;
  • Ticket delivery status;
  • Scan or entry status.

 

Full card numbers, CVV/CVC codes, PINs, magnetic stripe data, and full sensitive card authentication data are not intended to be stored by the event website or Sun Tixx after authorisation. Card data may be collected and processed securely by authorised payment processors, acquiring banks, gateways, hosted payment pages, or embedded payment forms.

We may also collect technical information, including:

  • IP address;
  • Device type;
  • Browser type;
  • Operating system;
  • Approximate location;
  • Referral source;
  • Session data;
  • Cookies or similar tracking technologies;
  • Checkout activity;
  • Fraud-prevention signals;
  • Access logs;
  • Security logs.

 

How Your Information Is Used

Your information may be used to:

  • Process ticket purchases;
  • Process payments, refunds, voids, reversals, and payment links;
  • Deliver tickets, receipts, QR codes, barcodes, invoices, or confirmations;
  • Verify orders;
  • Support event entry, access control, check-in, scanning, wristbands, accreditation, seating, guest lists, or box office operations;
  • Provide customer support;
  • Communicate event updates, postponements, cancellations, venue instructions, timing changes, access rules, or safety notices;
  • Respond to refund requests, disputes, chargebacks, suspected fraud, or transaction inquiries;
  • Prevent fraud, abuse, duplicate ticket use, unauthorised resale, stolen card use, or suspicious transactions;
  • Reconcile payments, settlements, ticket sales, and event reports;
  • Comply with legal, banking, accounting, tax, card network, audit, regulatory, and security obligations;
  • Improve website performance, checkout experience, event operations, customer service, and reporting;
  • Send event-related marketing communications where permitted and where you have not opted out.

 

Payment Processing

Payments for this event may be processed using one or more authorised payment providers, acquiring banks, or gateways, including but not limited to:

  • Stripe;
  • Scotiabank;
  • Scotia eCom+;
  • Fiserv / First Data-related processing services;
  • Visa, Mastercard, American Express, Discover, Linx, or other applicable card or payment networks;
  • Other approved payment processors or fraud-prevention providers.

 

Card Statement Disclosure

Your card or bank statement may show the charge under one or more descriptors, including:

  • Sun Tixx;
  • SunTixx;
  • Sun Tixx Caribbean Limited;
  • The Promoter’s name;
  • The Event name;
  • The venue name;
  • A shortened or processor-specific version of any of the above.

 

Sharing of Information

Your information may be shared with:

  • The Promoter or Organiser;
  • Sun Tixx;
  • Payment processors and gateways;
  • Acquiring banks and settlement partners;
  • Card networks;
  • Fraud-prevention and risk-screening providers;
  • Ticket scanning and access-control providers;
  • Email, SMS, WhatsApp, hosting, analytics, support, and cloud-service providers;
  • Event staff, box office staff, accreditation teams, security teams, and venue teams;
  • Accountants, auditors, legal advisers, insurers, regulators, law enforcement, or other parties where required or permitted by law.

 

Independent Event Pages and Third-Party Sites

This event page may be hosted on a website or domain owned by the Promoter, an agency, a venue, a sponsor, or another third party. Even where the page is not hosted on suntixx.com, Sun Tixx may still provide ticketing, checkout, payment, QR code, reporting, or support technology.

Third-party websites, social media platforms, sponsor pages, artist pages, venue pages, advertising platforms, or embedded content may have their own privacy policies. We are not responsible for the privacy practices of third-party services that are not controlled by Sun Tixx or the Promoter.

 

Cookies and Tracking

  • Keep checkout sessions active;
  • Remember cart or ticket selections;
  • Prevent fraud;
  • Secure payments;
  • Understand website traffic;
  • Improve performance;
  • Measure marketing effectiveness;
  • Support customer service.

 

Disabling cookies may affect ticket selection, checkout, payment, login, or ticket delivery.

 

Marketing Communications

The Promoter and/or Sun Tixx may send event-related communications, including ticket confirmations, receipts, event updates, venue notices, postponement notices, cancellation notices, access instructions, safety notices, refund notices, and support messages.

Where permitted, you may also receive marketing communications about this event, related events, future ticket releases, promotions, or Sun Tixx-supported events. You may opt out of marketing communications using the unsubscribe option or by contacting the relevant support contact.

Transactional and service-related messages may still be sent even if you opt out of marketing.

 

Fraud, Disputes, and Chargebacks

This information may include:

  • Order details;
  • Payment details;
  • Card brand and last four digits;
  • Ticket delivery records;
  • Scan or attendance records;
  • IP address;
  • Device information;
  • Customer communications;
  • Refund decisions;
  • Event notices;
  • Proof of purchase;
  • Evidence of attendance or attempted attendance.

 

This information may be used to respond to disputes, prevent fraud, enforce ticket rules, recover losses, comply with processor requirements, and protect the integrity of the event.

 

Data Security

Reasonable administrative, technical, and organisational safeguards are used to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These safeguards may include secure checkout technology, encrypted connections, access controls, hosted payment pages, tokenised payment processing, audit logs, fraud monitoring, and restricted staff access.

No website, payment system, email system, or internet-based service can be guaranteed to be completely secure.

 

Data Retention

Personal information may be retained for as long as reasonably necessary to support:

  • Ticket delivery;
  • Event attendance;
  • Customer service;
  • Refunds;
  • Disputes;
  • Chargebacks;
  • Fraud prevention;
  • Accounting;
  • Tax records;
  • Legal compliance;
  • Processor obligations;
  • Settlement and reconciliation;
  • Audit requirements;
  • Organiser reporting.

 

Information may be deleted, archived, anonymised, or restricted when it is no longer required.

 

International Transfers

Some service providers, payment processors, cloud systems, email systems, analytics providers, fraud-prevention tools, and support platforms may process or store information outside Trinidad and Tobago or outside the country where the event is held.

By using this website or making a purchase, you understand that your information may be transferred, stored, or accessed internationally where necessary to provide the service.

 

Your Rights

Subject to applicable law, you may request to:

  • Access information held about you;
  • Correct inaccurate information;
  • Request deletion of certain information;
  • Opt out of marketing;
  • Ask questions about privacy practices;
  • Raise a complaint.

 

Contact

For privacy questions relating to this event, contact:

Event Support: pineapple_room_tt@proton.me
Promoter: Caribbean Flixxx
Sun Tixx Support: support@suntixx.com
Website: pineappleroomtt.com