Effective Date: 26/06/2026
Last Updated: 26/06/2026
Event / Website: Lucid Dream / pineappleroomtt.com
Promoter / Event Organiser: Caribbean Flixxx
Ticketing and Payment Technology Provider: Sun Tixx

 

Overview

This Refund Policy applies to ticket purchases, passes, reservations, add-ons, packages, payment links, hosted payment pages, and related purchases made for Lucid Dreams.

This event is organised, promoted, managed, and/or produced by:

Promoter / Organiser: Caribbean Flixxx

Ticketing and payment technology may be provided by:

Technology Provider: Sun Tixx

Unless expressly stated otherwise, Sun Tixx is not the promoter, producer, manager, venue operator, artist manager, booking agent, or guarantor of the event. Sun Tixx provides ticketing, checkout, payment, confirmation, access-control, reporting, and related transaction support.

Refund decisions are made by the Promoter unless applicable law requires otherwise or Sun Tixx expressly states in writing that it is responsible for a specific refund.

 

General Refund Rule

Unless the Promoter expressly states otherwise in writing, all ticket sales are final.

Refunds are not automatic.

A refund may only be issued where:

• The Promoter approves the refund;
• The event-specific refund terms allow the refund;
• Applicable law requires the refund;
• The transaction qualifies for a payment void, reversal, or correction;
• Sun Tixx is authorised by the Promoter and has the necessary technical and financial ability to process the refund.

 

Sun Tixx may process approved refunds on behalf of the Promoter, but Sun Tixx does not independently guarantee refunds for promoter-managed events.

 

Promoter Discretion

The Promoter has discretion over refund decisions relating to:

• Event cancellation;
• Event postponement;
• Event relocation;
• Event delay;
• Event interruption;
• Lineup changes;
• Featured talent non-appearance;
• Performer substitution;
• Shortened performances;
• Production changes;
• Venue changes;
• Access-rule changes;
• Weather-related impacts;
• Customer service exceptions;
• Duplicate purchases;
• Customer error;
• Compassionate or special-case requests.

 

Sun Tixx may receive refund requests, forward refund requests, provide transaction information, and process approved refunds, but Sun Tixx does not control the Promoter’s event decisions.

 

Featured Talent, Artist, Performer, Host, DJ, Speaker, or Special Guest Non-Appearance

Tickets are sold for admission to the event as a whole and not solely for the appearance of any one artist, performer, host, DJ, speaker, special guest, cultural act, entertainer, or featured person unless the Promoter expressly states otherwise in writing.

The non-appearance, delay, substitution, shortened performance, cancellation, travel difficulty, illness, removal, replacement, or schedule change of featured talent does not automatically entitle a ticket holder to a refund.

Refunds for featured talent non-appearance or lineup changes are at the discretion of the Promoter unless applicable law requires otherwise.

Sun Tixx is not the manager, representative, booking agent, employer, or guarantor of any featured talent and is not responsible for any featured talent’s appearance, performance, conduct, schedule, travel, production requirements, or non-appearance.

 

Event Postponement

If the event is postponed or rescheduled, tickets may remain valid for the new date unless the Promoter states otherwise.

A postponement does not automatically entitle a customer to a refund.

The Promoter may, at its discretion:

• Honour existing tickets for the new date;
• Provide a refund window;
• Provide a credit;
• Provide an exchange;
• Provide upgraded or alternative access;
• Decline refunds where the ticket remains valid for the rescheduled event.

 

Sun Tixx may process approved refunds or credits only where authorised by the Promoter.

 

Event Relocation

If the event is moved to another venue, tickets may remain valid for the new venue unless the Promoter states otherwise.

A venue change does not automatically entitle a customer to a refund.

Refunds, credits, exchanges, or access adjustments for relocated events are at the discretion of the Promoter unless applicable law requires otherwise.

 

Event Cancellation

If the Promoter cancels the event and does not reschedule it, the Promoter will determine the applicable refund process, refund amount, refund timing, and refund method, subject to applicable law.

The Promoter may authorise:

• Full refunds;
• Partial refunds;
• Refunds excluding non-refundable fees;
• Credits;
• Exchanges;
• Transfer to another event;
• Another remedy.

 

Service fees, processing fees, delivery fees, platform fees, administrative fees, and other third-party fees may be non-refundable unless the Promoter expressly states otherwise or applicable law requires otherwise.

 

Weather, Safety, Government Action, and Force Majeure

Refunds in these circumstances are not automatic and are subject to the Promoter’s decision, event-specific terms, and applicable law.

Customer Error

Refunds are not automatic for customer error, including:

• Purchasing the wrong ticket;
• Selecting the wrong date;
• Selecting the wrong ticket category;
• Entering the wrong email address;
• Failing to attend;
• Arriving late;
• Failing to check event details;
• Failing to meet age or ID requirements;
• Failing to comply with dress code;
• Failing to comply with venue rules;
• Purchasing from an unauthorised reseller;
• Losing access to the ticket email or device;
• Duplicate purchases caused by customer action.

 

The Promoter may choose whether to approve exceptions.

 

Refused Entry or Removal from Event

Refunds are not automatic where entry is refused or a person is removed because of:

• Failure to present valid ID;
• Failure to satisfy age restrictions;
• Failure to comply with dress code;
• Possession of prohibited items;
• Intoxication;
• Disorderly conduct;
• Unsafe behaviour;
• Abusive behaviour;
• Breach of venue rules;
• Breach of event rules;
• Duplicate, cancelled, refunded, charged back, or invalid tickets;
• Suspected fraud;
• Unauthorised resale;
• Instruction by security, police, venue, or lawful authority.

 

Used, Scanned, or Redeemed Tickets

A ticket that has been scanned, redeemed, used, exchanged for a wristband, checked in, or otherwise used for access is generally not eligible for a refund unless the Promoter expressly approves otherwise.

 

Service Fees and Processing Fees

Unless the Promoter expressly states otherwise, the following may be non-refundable:

• Service fees;
• Payment processing fees;
• Platform fees;
• Delivery fees;
• Administrative fees;
• Ticketing fees;
• Third-party fees;
• Bank or card network fees;
• Currency conversion fees;
• International card fees;
• Add-on fees already fulfilled or consumed.

 

These fees may be retained to cover technology, processing, banking, customer support, fraud prevention, reconciliation, access-control, and administrative costs.

 

Refund Method and Timing

Approved refunds are usually returned to the original payment method where technically possible.

Refund timing depends on:

• The payment processor;
• The acquiring bank;
• The card issuer;
• The card network;
• The customer’s bank;
• Currency;
• Settlement status;
• Fraud review;
• Chargeback status;
• Payment method;
• Whether the transaction has already settled.

 

Once a refund is submitted, it may take several business days or longer to appear on the customer’s card or bank statement.

Sun Tixx and the Promoter do not control the internal processing time of the customer’s issuing bank.

 

Voids, Reversals, and Refunds

A transaction may sometimes be voided or reversed before settlement. Once a transaction has settled, a refund may be required instead of a void.

Void, reversal, and refund availability depends on the payment processor, gateway, acquiring bank, card network, settlement status, and technical rules.

 

Chargebacks and Bank Disputes

Customers should contact the event support team or Sun Tixx before filing a bank dispute or chargeback.

If a customer files a chargeback or dispute for a valid purchase, the Promoter and/or Sun Tixx may provide the bank, card network, processor, or dispute administrator with evidence, including:

• Checkout acceptance;
• Order confirmation;
• Ticket delivery records;
• Ticket status;
• Scan or attendance records;
• Refund policy;
• Event notices;
• Customer communications;
• IP address;
• Device information;
• Payment records;
• Processor records.

 

Tickets connected to a disputed payment may be cancelled, suspended, or invalidated.

The Promoter and/or Sun Tixx may restrict future purchases where there is suspected chargeback abuse, fraud, misuse, or repeated disputes.

 

Fraudulent or Suspicious Transactions

Refunds may be refused, delayed, reversed, or investigated where a transaction appears to involve:

• Stolen card use;
• Unauthorised payment;
• Suspicious activity;
• Duplicate fraud patterns;
• False identity;
• Unauthorised resale;
• Ticket duplication;
• Chargeback abuse;
• Breach of event terms;
• Breach of payment rules;
• Unlawful conduct.

 

Tickets connected to suspicious transactions may be cancelled or invalidated.

17. How to Request a Refund

To request a refund, contact:

• Event Support: [Insert Event Support Email]
• Promoter: [Insert Promoter Name / Email]
• Sun Tixx Support: [Insert Sun Tixx Support Email]

 

Your request should include:

• Full name;
• Email used for purchase;
• Order number;
• Ticket type;
• Event name;
• Reason for request;
• Supporting information, if any.

 

Submitting a refund request does not guarantee approval.

 

Refund Decision Timeline

The Promoter may require time to review refund requests.

Review time may depend on:

• Event status;
• Promoter decision-making;
• Settlement status;
• Payment processor rules;
• Banking requirements;
• Dispute status;
• Fraud review;
• Volume of requests;
• Event cancellation or postponement procedures.

 

Sun Tixx may assist with processing and communication but does not control the Promoter’s decision timeline unless expressly agreed.

 

No Refund by Social Media or Verbal Statement

A refund is not approved unless confirmed through an official event support channel, official Promoter communication, Sun Tixx support communication, or formal written notice.

Comments, posts, rumours, artist statements, venue statements, staff comments, WhatsApp forwards, social media comments, or verbal statements do not override this Refund Policy unless formally confirmed by the Promoter.

 

Contact

For refund questions, contact:

Event Support: pineapple_room_tt@proton.me
Promoter: Caribbean Flixxx
Sun Tixx Support: support@suntixx.com
Website: pineappleroomtt.com