Effective Date: 26/06/2026
Last Updated: 26/06/2026
Event / Website: Lucid Dream / pineappleroomtt.com
Promoter / Event Organiser: Caribbean Flixxx
Ticketing and Payment Technology Provider: Sun Tixx

 

Acceptance of Terms

These Terms of Use govern your access to and use of this event website, landing page, ticketing page, checkout page, payment link, hosted payment page, ticket confirmation system, QR code, barcode, receipt, invoice, access-control feature, and any related services connected to Lucid Dreams.

By accessing this website, purchasing a ticket, making a payment, registering for event updates, or using any related service, you agree to these Terms of Use.

If you do not agree to these Terms, you must not use this website or purchase tickets through this platform.

Parties and Roles

This event is organised, promoted, managed, and/or produced by:

Promoter / Organiser: Caribbean Flixx

Ticketing, checkout, payment technology, payment links, ticket delivery, order confirmations, hosted payment pages, access-control tools, and related support may be provided by:

Technology Provider: Sun Tixx

Unless expressly stated otherwise, Sun Tixx is not the event promoter, event manager, artist manager, performer representative, venue operator, security provider, production company, public relations agency, travel provider, accommodation provider, or guarantor of the event experience.

The Promoter is responsible for the event itself, including:

• Event production;
• Venue arrangements;
• Featured talent;
• Artists;
• Performers;
• Speakers;
• Hosts;
• DJs;
• Cultural acts;
• Technical production;
• Security;
• Permits;
• Licences;
• Crowd management;
• Event timing;
• Event schedule;
• Venue rules;
• Access rules;
• Safety rules;
• Refund decisions;
• Postponement decisions;
• Cancellation decisions;
• Customer-facing event commitments.
• Sun Tixx provides ticketing and payment technology and may assist with transaction processing, ticket delivery, reporting, access-control technology, and customer support related to the purchase process.

Event-Specific Terms

Each event may have its own rules, including:

• Age restrictions;
• Identification requirements;
• Dress code;
• Prohibited items;
• Entry cutoff times;
• Re-entry rules;
• Seating rules;
• VIP access rules;
• Bottle-service or table rules;
• Parking rules;
• Venue restrictions;
• Weather policies;
• Refund policies;
• Transfer rules;
• Filming and photography policies;
• Artist lineup disclaimers;
• Health and safety rules.

 

By purchasing a ticket, you agree to the event-specific rules displayed on this website, at checkout, in the ticket description, on the ticket confirmation, at the venue, or otherwise communicated by the Promoter.

 

Ticket Purchases

A ticket purchase is not complete until payment has been authorised, captured, and confirmed.

After a successful purchase, you may receive one or more of the following:

• Ticket confirmation;
• QR code;
• Barcode;
• Receipt;
• Invoice;
• Email confirmation;
• Payment confirmation;
• Access instructions;
• Event updates.

 

You are responsible for providing accurate name, email address, phone number, billing details, and attendee information.

The Promoter and Sun Tixx are not responsible for lost, delayed, blocked, misdirected, or undelivered confirmations resulting from incorrect customer information, spam filters, mailbox issues, phone issues, or customer error.

 

Payment Processing

Payments may be processed by Sun Tixx and/or authorised payment providers, acquiring banks, gateways, or card networks, including but not limited to:

• Stripe;
• Scotiabank;
• Scotia eCom+;
• Fiserv / First Data-related processing services;
• Visa;
• Mastercard;
• American Express;
• Discover;
• Linx;
• Other authorised processors or payment networks.

 

Depending on the card type, currency, event setup, merchant configuration, risk review, technical availability, gateway rules, or payment method, transactions may be routed through different payment providers.

By submitting payment, you authorise the Promoter, Sun Tixx, and their authorised processors to charge your selected payment method for the total amount shown at checkout, including applicable ticket price, service fees, processing fees, platform fees, taxes, delivery fees, add-ons, and other disclosed charges.

 

Statement Descriptor Notice

Your card or bank statement may show the charge under one or more descriptors, including:

• Sun Tixx;
• SunTixx;
• Sun Tixx Caribbean Limited;
• The Event name;
• The Promoter name;
• The venue name;
• A shortened or processor-specific version of any of the above.

 

Sun Tixx may appear on your statement as the payment processor or merchant descriptor even if the event is managed by a third-party promoter.

If you do not recognise a charge, contact the event support team or Sun Tixx before filing a bank dispute.

 

Prices, Fees, and Currency

Prices are displayed before checkout. The final amount payable may include:

• Ticket price;
• Service fee;
• Payment processing fee;
• Platform fee;
• Taxes;
• Venue fee;
• Delivery fee;
• Add-ons;
• Promoter charges;
• Other disclosed charges.

 

Fees may be non-refundable unless the Promoter expressly decides otherwise or applicable law requires otherwise.

Transactions may be processed in Trinidad and Tobago dollars, United States dollars, or another supported currency. Your bank or card issuer may apply currency conversion charges, international card charges, or other fees. These charges are not controlled by Sun Tixx or the Promoter.

 

Ticket Delivery and Entry

Tickets may be delivered by email, QR code, barcode, downloadable PDF, mobile display, print-at-home format, box office collection, guest list, wristband exchange, or another method approved by the Promoter.

A ticket grants conditional admission only. Entry may be refused where:

• The ticket has already been scanned;
• The ticket is duplicated;
• The ticket has been refunded, voided, reversed, cancelled, or charged back;
• The ticket appears fraudulent;
• The ticket was resold or transferred in breach of event rules;
• The attendee fails to meet age, ID, dress code, security, or access requirements;
• The attendee breaches venue rules;
• The attendee is intoxicated, disruptive, abusive, threatening, or unsafe;
• Admission would violate law, venue policy, security policy, or Promoter instructions.

 

The Promoter, venue, security team, lawful authorities, and authorised event staff may refuse entry or remove attendees where necessary.

 

Featured Talent, Artists, Performers, Hosts, DJs, Speakers, and Lineup Changes

Featured talent, artists, performers, hosts, DJs, speakers, special guests, cultural acts, entertainers, schedules, set times, and advertised appearances are subject to change.

Unless expressly stated by the Promoter in writing, a change, delay, substitution, shortened performance, rescheduling, non-appearance, or removal of featured talent does not automatically entitle a ticket holder to a refund.

Tickets are generally sold for admission to the event as a whole, not solely for the appearance of any one artist, performer, host, DJ, speaker, or featured person.

Refunds, if any, for featured talent non-appearance, lineup changes, schedule changes, artist substitutions, delayed performances, shortened performances, or similar circumstances are at the discretion of the Promoter unless applicable law requires otherwise.

Sun Tixx is not the manager, booking agent, representative, guarantor, or employer of featured talent and is not responsible for artist non-appearance, performer conduct, performance quality, set length, substitutions, delays, travel issues, or production decisions.

 

Event Changes, Postponement, Relocation, or Cancellation

The Promoter may change the event date, time, venue, schedule, layout, lineup, programming, access process, production elements, or other event details.

Where an event is postponed or rescheduled, tickets may remain valid for the new date unless the Promoter states otherwise.

Where an event is relocated, tickets may remain valid for the new venue unless the Promoter states otherwise.

Where an event is cancelled, refund decisions, refund amounts, refund timing, and refund procedures are determined by the Promoter, subject to applicable law and the event-specific refund policy.

Sun Tixx may communicate notices or process approved refunds on behalf of the Promoter but does not independently guarantee refunds unless expressly stated in writing.

 

Refunds

Refunds are governed by the event-specific refund policy and the Promoter’s instructions.

Unless expressly stated otherwise:

• All ticket sales are final;
• Refunds are not automatic;
• Service fees, processing fees, delivery fees, platform fees, administrative fees, and other fees may be non-refundable;
• Refunds require Promoter approval;
• Sun Tixx may process approved refunds only where authorised and where funds or processor permissions are available;
• Refunds may take time to appear depending on the card issuer, bank, payment processor, currency, settlement status, and payment method.

 

Sun Tixx is not responsible for funding refunds where the Promoter is responsible for the event and refund decision.

 

Chargebacks and Disputes

Customers should contact the event support team or Sun Tixx before filing a card dispute or chargeback.

If you file a chargeback or payment dispute in relation to a valid purchase, the Promoter and/or Sun Tixx may provide evidence to the bank, payment processor, card network, or dispute administrator, including:

• Order details;
• Ticket details;
• Payment confirmation;
• Ticket delivery records;
• Scan or attendance records;
• IP address;
• Device information;
• Event notices;
• Refund policy;
• Customer communications;
• Checkout acceptance records.

 

A chargeback or dispute may result in cancellation of tickets connected to the disputed payment.

The Promoter and/or Sun Tixx may restrict future purchases where there is suspected fraud, chargeback abuse, duplicate disputes, misuse of tickets, or breach of these Terms.

 

Fraud Prevention

The Promoter and Sun Tixx may review transactions for fraud, stolen cards, suspicious activity, duplicate purchases, abnormal order patterns, automated purchasing, unauthorised resale, or other risk indicators.

A transaction may be refused, held, cancelled, refunded, voided, reversed, or subject to verification where fraud or misuse is suspected.

Tickets connected to suspicious or unauthorised transactions may be invalidated without prior notice.

 

Ticket Resale and Transfer

Tickets may not be resold, duplicated, copied, transferred, advertised, auctioned, commercially exploited, or used for promotions without the Promoter’s written approval.

Tickets purchased from unauthorised third parties may be invalid, duplicated, overpriced, fraudulent, or refused at entry.

The Promoter and Sun Tixx are not responsible for tickets purchased outside authorised sales channels.

 

Complimentary Tickets, Guest Lists, Promo Codes, and Manual Orders

Complimentary tickets, guest list entries, sponsor allocations, discounted tickets, promotional codes, manual orders, and special access credentials are subject to approval, capacity, verification, and event rules.

Such access may be cancelled or modified where issued in error, duplicated, misused, transferred improperly, or withdrawn by the Promoter.

 

Customer Responsibilities

You agree to:

• Provide accurate information;
• Keep your ticket secure;
• Not duplicate or misuse tickets;
• Comply with venue and event rules;
• Check event updates before attending;
• Contact support promptly if there is a purchase issue;
• Not file false disputes;
• Not engage in fraud or unauthorised resale;
• Treat staff, attendees, performers, and venue representatives respectfully.

 

Prohibited Conduct

You must not:

• Use stolen, unauthorised, or fraudulent payment methods;
• Attempt to bypass checkout, payment, fraud controls, or ticket validation;
• Duplicate, counterfeit, alter, or resell tickets without approval;
• Use bots or automated purchasing tools without permission;
• Attack, scrape, overload, or interfere with the website or ticketing system;
• Submit false refund claims or false disputes;
• Impersonate another person;
• Use the event platform for unlawful activity;
• Abuse, threaten, harass, or endanger staff, attendees, artists, vendors, or other persons.

 

Website Availability and Technical Issues

The event website, checkout, ticketing system, payment gateway, email system, SMS system, hosting platform, or third-party services may occasionally be unavailable, delayed, interrupted, or affected by errors.

The Promoter and Sun Tixx are not liable for temporary technical issues caused by third-party providers, internet outages, payment gateway downtime, bank downtime, hosting issues, maintenance, cyber incidents, force majeure events, or circumstances beyond reasonable control.

 

Intellectual Property

All event names, logos, images, posters, videos, artist names, sponsor marks, venue marks, and promotional materials belong to their respective owners.

Sun Tixx’s name, logo, platform, checkout technology, ticketing technology, payment technology, workflows, reports, designs, interfaces, and related materials remain the property of Sun Tixx or its licensors.

You may not copy, reproduce, modify, distribute, reverse engineer, exploit, or use any intellectual property without permission.

 

Limitation of Liability

To the fullest extent permitted by law, the Promoter and Sun Tixx are not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including travel expenses, accommodation expenses, lost time, lost income, loss of opportunity, emotional distress, disappointment, or other incidental costs.

Sun Tixx’s role is limited to ticketing, payment, checkout, access-control technology, reporting, and related support unless expressly stated otherwise.

Where liability cannot be excluded, Sun Tixx’s liability is limited to the fees actually received by Sun Tixx in connection with the specific transaction giving rise to the claim, excluding ticket proceeds, promoter funds, venue charges, taxes, and third-party fees.

 

Indemnity

You agree to indemnify and hold harmless the Promoter, Sun Tixx, their affiliates, officers, directors, employees, contractors, service providers, processors, agents, and partners from claims, losses, liabilities, costs, damages, or expenses arising from your breach of these Terms, misuse of tickets, fraudulent conduct, unauthorised resale, false dispute, unlawful activity, or violation of event rules.

 

Force Majeure

The Promoter and Sun Tixx are not responsible for failure, delay, disruption, postponement, cancellation, or changes caused by events beyond reasonable control, including severe weather, natural disasters, fire, flood, pandemic, epidemic, public health measures, strike, labour issues, technical failure, power outage, internet outage, cyberattack, civil unrest, government action, police action, venue closure, artist travel disruption, supplier failure, security risk, bank downtime, payment gateway downtime, or card network disruption.

Privacy

Use of this website and ticketing system is also governed by the Privacy Policy displayed on this website or linked at checkout.

 

Updates to These Terms

These Terms may be updated from time to time. The updated version will be posted on this website or made available through the checkout or ticketing page.

Continued use of the website or purchase of tickets after updates means you accept the revised Terms.

 

Governing Law

Unless otherwise stated in event-specific terms, these Terms are governed by the laws of the Republic of Trinidad and Tobago.

Contact

For refund questions, contact:

Event Support: pineapple_room_tt@proton.me
Promoter: Caribbean Flixxx
Sun Tixx Support: support@suntixx.com
Website: pineappleroomtt.com